Terms of Service

TenantSnap (“TenantSnap”, “we”, “us”) is operated by TT1 LAB LTD, registered in England and Wales (company number 17380270) with its registered office at 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ. You can contact us at [email protected].

These Terms govern your use of the TenantSnap web application and your purchase of a report unlock or an AI allowance top-up. By using the app or making a purchase you agree to these Terms. You must be 18 or over to use TenantSnap and to make a purchase. If any translation of these Terms or of in-app wording is provided, the English version is the operative one.

TenantSnap is a self-service documentation tool. It helps you — whether you are a tenant, a property owner, or an agent acting for one — photograph a property, organise those photographs, and produce a self-prepared photographic inventory and condition log as a PDF or Word document. The descriptions and condition suggestions offered in the app are generated by artificial intelligence as drafts for you to check, edit and approve. You are the author of the final report. We may change the underlying AI model or provider from time to time; that does not change the nature of the service: a drafting aid, not a professional inspection.

TenantSnap is not a survey, valuation, or professional inventory service. We are not chartered surveyors and are not affiliated with, endorsed by, or accredited under RICS, AIIC, or any professional body. Nothing in the app or in any report constitutes legal, surveying, or professional advice. If you need a professional inventory or advice about a dispute, instruct a qualified professional.

Using TenantSnap is always your own choice. Nothing in these Terms requires a tenant to buy a report unlock as a condition of any tenancy. Landlords and letting agents are responsible for their own compliance with the law that applies to them — including the Tenant Fees Act 2019, which restricts what a landlord or agent may require a tenant to pay for. If someone requires you to buy TenantSnap, that is their demand, not ours.

When you use TenantSnap you agree that:

• you are 18 or over, and (if you buy) you have authority to make the purchase;
• you will check every photograph, description, condition rating and note before paying for a report unlock — the app asks you to confirm this on the pre-payment screen, and the accuracy of the final report is your responsibility;
• you have the right to photograph the property and will not upload images you have no right to use, images of other people without a lawful basis or their agreement, or any unlawful content;
• you will only use the service for lawful purposes;
• you will not attempt to abuse, overload or circumvent AI allowances, rate limits or payment checks; and
• you are responsible for saving and backing up your downloaded reports, and for keeping the original PDF file you downloaded from TenantSnap — your report data lives on your own device (see section 8), not on our servers.

A TenantSnap report is evidence that you prepared. We do not guarantee that any landlord, letting agent, tenancy deposit scheme, adjudicator, court, or any other third party will accept, rely on, or give any particular weight to a report, and we do not guarantee any outcome in any deposit negotiation or dispute.

Unlocking PDF and Word download on the browser you pay from costs £9 (one-time). Editing, photographing and previewing before that purchase is free. Payment is taken by Stripe — we never see or store your card details. An unlock is granted only after Stripe confirms the payment. TT1 LAB LTD is not currently VAT-registered, so VAT is not added to the prices stated. Prices are in pounds sterling.

The unlock stays on that browser if you reset the inspection in-app: reset clears photos and details on the Home page, not the paid unlock. Unused AI from that purchase also stays. Clearing this site’s data in your browser, or using a different browser or device, can remove the local report and the stored unlock; downloaded files remain yours. The £9 purchase is therefore tied to the paying browser, not to a user account, and is not a fresh charge for every new property on the same browser. If you lose the unlock on this browser, you can restore it by entering the email used at Stripe checkout — that restores the paid unlock, not your photographs.

AI allowances: AI photo analysis is metered. One photo-analysis slot is used for each successful analysis of a property photograph, a re-analysis of one item in a photograph, or a meter-reading photograph. Short AI text polish (the in-app AI Polish button) uses a separate allowance and cannot consume a photo-analysis slot. Failed provider calls are not charged to your allowance. Before purchase you receive a free trial of 10 AI photo analyses and 10 AI Polish uses. Each £9 unlock includes 300 AI photo analyses and 600 AI Polish uses. Further packs can be bought at £3 per 100 AI photo analyses and 200 AI Polish uses. Each top-up is a separate purchase and mints a fresh allowance for that payment. Where a promotional code reduces the unlock price to £0, that unlock includes a smaller allowance of 80 AI photo analyses and 160 AI Polish uses, as stated before you confirm; the report itself is unlocked in full, and top-ups are available at the same £3 price. We may apply reasonable technical rate limits and a silent browser check on a new visit's first free AI use to prevent abuse; those measures are not a sold quota and are not reset by paying. When an allowance is used up you can continue reviewing and editing by hand, and a purchased unlock remains fully available for download. The photo-analysis numbers and the £3 top-up price are stated again before you pay; the AI Polish figures are set out here in full.

Under the Consumer Contracts Regulations 2013 you normally have a 14-day right to cancel an online purchase. The report unlock is digital content supplied immediately after payment. For digital content that right is lost once supply begins, where you have expressly asked for immediate supply and acknowledged losing the right. Checkout asks for exactly that consent, and we keep a timestamped record of it.

An AI top-up is a digital service that begins immediately at your express request. The 14-day cancellation right ends once the whole allowance has been used. If you email us within 14 days of payment and you have not used the whole pack, the law entitles you to a refund of the unused part. You do not need to calculate a fraction — tell us the payment date, and we will handle the refund through Stripe. In most cases we will refund the whole top-up rather than a part, because that is simpler for both of us.

If you want a refund for any other reason, email [email protected]. We will consider each request fairly. We do not promise a refund in every case. This does not affect your statutory rights.

Your statutory rights: under the Consumer Rights Act 2015, digital content and digital services must be of satisfactory quality, fit for purpose and as described. If the product is faulty you are entitled to a repair, replacement, or (where appropriate) a refund regardless of the policy above. Nothing in these Terms reduces those rights.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot be excluded or limited under the law of England and Wales, including your statutory rights as a consumer.

Subject to the paragraph above, our total liability to you arising out of or in connection with your use of TenantSnap, your report, and any AI features is limited to the total amount you actually paid us for the relevant purchases (the report unlock of £9 and any AI top-ups of £3 each). If you have not paid us, we still accept the kinds of liability listed in the first paragraph of this section — for example death or personal injury caused by our negligence, fraud, and your statutory consumer rights — because the law never allows anyone to exclude those. We accept no other money claim for the free features, which are provided as they are, free of charge, for you to try.

Subject to the first paragraph of this section, we are not liable for losses that are not a foreseeable result of our breach — in particular, the outcome of any tenancy deposit negotiation, adjudication or court proceeding, and any decision by a landlord, agent or deposit scheme about your report, are outside our control and not something we are responsible for. We are not liable for loss of data on your device, or for AI drafts you did not check. We do not guarantee uninterrupted AI availability.

TenantSnap stores your photographs and report data locally on your own device (in your browser's storage) — not as a copy of your report on our servers. Clearing your browser data, resetting the inspection in-app, or losing the device will permanently delete the local report data; downloaded PDF/Word files are yours to keep and back up. The PDF you download from TenantSnap may include a machine-readable copy of the same report (rooms, items, notes, ratings, times and location where recorded) inside that file, for your own later use in this app. We do not receive that file. Keep the original PDF you downloaded — a print-out, or a copy re-saved by another app, may not be the same file. When you use AI, a copy of the relevant photo or text is sent through our hosting provider to Google's Gemini API, or if that service is temporarily unavailable to OpenAI's API, and payment is processed by Stripe. Essential cookies record AI allowances and a verified purchase. Full detail is in our Privacy Policy.

You keep all rights in your photographs and in the content of your report. We (and our licensors) keep all rights in the TenantSnap software, branding and report templates. We claim no ownership over your report and will not reuse it.

We may improve, suspend (including for abuse or operational reasons) or change the app at any time, including the AI model or provider used to generate drafts. We may update these Terms from time to time; the version that applies to a purchase is the version displayed (and recorded) at the time you paid. Material changes will be indicated by the version number and date at the top of this page.

These Terms are governed by the laws of England and Wales, and the courts of England and Wales have jurisdiction (if you live in Scotland or Northern Ireland you may also bring proceedings in your local courts). If you have a complaint, contact us first at [email protected]. We will reply as soon as we reasonably can.

These Terms, together with the Privacy Policy and the consents you give at checkout, are the entire agreement between you and us for TenantSnap. A person who is not a party to these Terms has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce them. If a court finds any part unenforceable, the rest remains in effect. We may transfer our rights and obligations to another organisation; we will tell you if that happens and it will not reduce your statutory rights.